Service | Diouane Apps & Services

These Professional Services Terms govern the engagement and delivery of digital services provided by me as an individual professional. By commissioning a project or selecting a service plan, you agree to the following terms and conditions.

1. NATURE OF SERVICE PROVIDER

Please be advised that I provide all services as an individual professional and not as a corporate entity, company, or organization. This personal approach ensures direct accountability and dedicated attention to your project.

2. PROFESSIONAL ENGAGEMENT

All services offered are professional, paid services as outlined in the Pricing section of this website. To maintain the highest standards of quality and avoid scheduling conflicts, I accept a limited number of clients at any given time. Each project is treated with professional exclusivity.

3. SCOPE OF SERVICES

My professional expertise covers the development and delivery of:

Commercial Websites: Bespoke web solutions tailored for business operations.
Android Applications: Native or cross-platform mobile applications for the Google Play Store.

4. FEES AND PROJECT COSTS

The fees listed in the Pricing section cover the professional hours required for building, designing, and deploying the initial product. However, there are distinctions between the plans:

Basic & Pro Plans: These plans cover the development and design work. Additional costs such as domain registration, web hosting renewals, and Google Play Store developer account fees (one-time or recurring) are not included and must be covered separately by the client.
Ultra Plan: This is a comprehensive VIP service where all essential project costs—including domain registration and store deployment fees—are fully included in the plan price.

5. RESPONSIBILITY AND LIABILITY

While I am committed to delivering high-quality professional results, I am not responsible for the subsequent use or misuse of the delivered services. The marketing, business success, legal compliance, and operational management of the final product remain the sole responsibility of the client. Success depends on the user's own business strategy and marketing efforts.

6. TAXES AND TRANSACTION FEES

All listed prices are exclusive of taxes. Furthermore, any transaction or transfer fees charged by third-party payment providers are the responsibility of the client. This includes, but is not limited to, fees from Western Union, PayPal, MoneyGram, and CashPlus.

7. PAYMENT METHODS

I utilize reliable third-party services for financial transactions:

CashPlus: Available exclusively for clients located within Morocco.
Western Union, PayPal, MoneyGram: Available for international clients globally.

8. NO REFUND POLICY

Due to the custom-tailored, non-tangible, and professional nature of digital services, I maintain a strict no-refund policy. Once service work has been initiated or the final product has been delivered, payments are considered final as they represent the completion of professional labor.

9. COMMUNICATION & VIP SUPPORT

I personally handle all communications with my clients to ensure a direct and clear relationship. Clients opting for the Ultra (VIP) Plan receive specialized support, which includes:

Priority 1-on-1 communication.
Collaborative teamwork and psychological encouragement throughout the project lifecycle.
Long-term strategic conversations regarding the project's evolution.